Idlewyld Manor is currently seeking a full-time Customer Service Associate to join their team!

Idlewyld Manor is an accredited, non-profit charitable long-term care facility with 192 beds and situated on Hamilton’s west mountain. Our facility sits on a picturesque 13-acre corner lot surrounded by trees and lush gardens and is steeped in a rich history of community service of over 150 years.

Idlewyld Manor is also a part of Thrive Group: providing a spectrum of integrated services to support and care for individuals to live as independently as possible and by bringing together like-minded organizations.

Interested in bringing your talent to our team? Here is what we offer:

• Competitive wages
• Ongoing opportunities for education, training, development and growth
• Tuition reimbursement opportunities
• Employee Assistance Program
• $500 signing bonus!

Thrive Group is proud to be certified as one of Canada’s Great Places to Work®! In addition, we have been recognized an awarded as:

• 2026 Best Workplaces with the Most Trusted Executive Team
• 2026 Top 50 Best Workplaces in Canada
• 2026 Best Workplaces for Women

Position Summary:

Under the direction of the Manager of Administrative Services, or designate, this position is responsible for providing a variety of customer service functions.  The position provides customer service and reception functions for Idlewyld Manor, and manages the daily scheduling of staff for Thrive Group’s Long Term Care (LTC) member organizations.  As part of the Administration team, the position also provides administrative support, assisting with the creation and management of a variety of electronic and hard copy filing systems such as resident files and staff scheduling systems, and also produces a variety of documents, memos, letters, communications and training materials. 

Position Requirements:

• Post-secondary education with certification in business administration or related field preferred.
• Proven ability to achieve high levels of customer service and have a solution-focused approach to service are essential for this position.
• Must have at least two years administrative experience and be proficient in Microsoft Word, Excel and PowerPoint.
• Previous experience working with scheduling systems and data collection software is preferred
• Knowledge of human resources practices, labour laws, Employment Standards Act and Accessible Customer Service Standards an asset.
• Experience working with seniors in Long Term Care or within a community based, non-profit environment preferred.
• Must be proficient in English and be able to communicate effectively both verbally and in writing.
• Must possess excellent organizational skills, be able to maintain a high level of accuracy, attention to detail and multi-task effectively.
• Should possess a valid driver’s license and a reliable means of transportation.   

Job Type: Full-Time

Application Deadline: Friday, April 17, 2026, at 11:59 pm

Pay Range: $21.40 - $23.62 per hour 

*compensation set in accordance with experience and qualifications

We are currently hiring to fill a new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted.

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email hr@thrivegroup.ca